Tuesday, March 07, 2006

Techinically....I didn't get support.

Last night I spent most of my time on the phone with Bell's so-called tech support service. Honestly....I have to wonder what the critieria is for hiring these so called 'help agents'. I called them to reset my password as per an error message on my computer -- what should have taken 5 minutes turned into an hour. The HELP agent did reset my password, but then had me uninstalling my virus scanning software, reinstalling it, checking my email, and every possible folder on my computer. I had to tell him three times that the virus software I had was working perfectly fine before he had me uninstall it. I felt I had to be the expert on MY computer and give him some support about how to support me.

At the end of a very frustrated and lengthly conversation, he says to me 'is there anything else I can assist you with this evening?' -- I felt like saying the same thing back to him, but sacrastically said 'no -- that about does it for tonight'. And of course, I get the standard 'well then...thank you for choosing Bell, you have yourself a great evening'. EVENING??? What evening?... it's over because I wasted it all on the damn phone with you.

The crappy part about this whole thing is that there is no way around tech support....if you have a problem with your Internet or computer or phone line, you have no choice but to call them -- whether they actually give you the proper support you need or not. The one thing I will say that I did appreicate was not having to talk to EMILY, Bell's famous automated customer service representative. I can't stand EMILY -- as she always says to me in her slow and unagitated voice... 'I'm sorry, I didn't understand you, can you please repeat that'. I guess my experience could have been worse if EMILY was working the night shift last night!

2 comments:

true canadian girl said...

Hey Sara!
Great Blog :D You've inspired me to get back at my own...i checked it today and realized it's been ONE YEAR since i blogged...

I have one request for you blog...if you are too busy to meet for lunch, post some pictures of your wedding!! You don't understand how mean it is of you to withhold these from me haha

Also, if you ever need help convincing P to get a puppy, come talk to me, i know how to do it ;) and p.s. having you're own dog is waaaay different than dog-sitting someone else's....think about kids and babysitting...humans would be extinct if they based their decisions on procreation from babysitting experiences.

Anyway, it's good that we can read up on each other's lives...keep on bloggin'!

Roz

Anonymous said...

Weird, I get the same "I'm sorry, I didn't understand you, can you please repeat that" when I tell Emily off. She isn't the smartest, that's for sure!

Dal