Techinically....I didn't get support.

Last night I spent most of my time on the phone with Bell's so-called tech support service. Honestly....I have to wonder what the critieria is for hiring these so called 'help agents'. I called them to reset my password as per an error message on my computer -- what should have taken 5 minutes turned into an hour. The HELP agent did reset my password, but then had me uninstalling my virus scanning software, reinstalling it, checking my email, and every possible folder on my computer. I had to tell him three times that the virus software I had was working perfectly fine before he had me uninstall it. I felt I had to be the expert on MY computer and give him some support about how to support me.

At the end of a very frustrated and lengthly conversation, he says to me 'is there anything else I can assist you with this evening?' -- I felt like saying the same thing back to him, but sacrastically said 'no -- that about does it for tonight'. And of course, I get the standard 'well then...thank you for choosing Bell, you have yourself a great evening'. EVENING??? What evening?... it's over because I wasted it all on the damn phone with you.

The crappy part about this whole thing is that there is no way around tech support....if you have a problem with your Internet or computer or phone line, you have no choice but to call them -- whether they actually give you the proper support you need or not. The one thing I will say that I did appreicate was not having to talk to EMILY, Bell's famous automated customer service representative. I can't stand EMILY -- as she always says to me in her slow and unagitated voice... 'I'm sorry, I didn't understand you, can you please repeat that'. I guess my experience could have been worse if EMILY was working the night shift last night!